Terms of Service

These Terms of Service (“Terms”) govern all transactions with Costley Designs, LLC (hereafter “Costley Designs,” “we,” “our,” or “us”).

1. Scope of Services
We provide custom design services, decorated apparel, promotional products, and related services.

2. Quotes & Approvals
2.1 Quotes are based on information provided by the customer (design files, garment type, quantities, specifications). We are able to assist customers with garment selection, design consultation, and artwork preparation as part of the order process.
2.2 Customers are responsible for reviewing all details (design, colors, sizes, spelling). Once a quote is approved and payment is received, the order is final.

3. Payment
3.1 Accepted forms of payment include cash, major credit cards (Visa, Mastercard, Discover, American Express), Cash App, and ACH transfer.
3.2 ACH transfers may take several business days to settle.
3.3 Full payment must be received before production begins.

4. Proofs
4.1 Digital proofs are provided to show general design, colors, and approximate placement.
4.2 Proofs are for visualization purposes only and are not exact to scale.
4.3 Final placement follows internal production standards; minor differences in position (within approximately ½ inch) or angle are not considered defects.

5. Production Timeline
5.1 Most orders take approximately 1–2 weeks to complete.
5.2 Smaller orders may be completed sooner; larger or more complex orders may take longer.
5.3 Customers will receive a more detailed estimated completion timeline (and shipping estimate, if applicable) once the order is in progress.
5.4 Customers with strict deadlines must contact us before ordering to determine if expedited production is possible.

6. Warranty & Limitations
6.1 We provide a 30-day limited warranty from delivery against defects in materials or workmanship.
6.2 The warranty does not cover:
 a. Normal wear and tear;
 b. Improper care or use;
 c. Minor color differences between digital proofs and final printed products;
 d. Placement within ½ inch or slight angle variation;
 e. Variations inherent to custom production, such as ink density or finish.
6.3 To file a warranty claim, customers must notify Costley Designs within 30 days of delivery and provide photos of the issue.
6.4 Approved claims may be resolved through repair, replacement, or store credit, at our discretion.
6.5 If a product is replaced under warranty, the original 30-day warranty period does not reset.

7. Customer Responsibility for Designs (Intellectual Property)
7.1 By submitting artwork, logos, or designs, the customer represents and warrants that they have full rights to use such content and that it does not infringe on third-party rights.
7.2 Costley Designs may refuse designs believed to be unlawful, offensive, or infringing, and may pause production to seek clarification.
7.3 The customer agrees to indemnify, defend, and hold harmless Costley Designs, its owners, and employees from any claims, damages, liabilities, and attorneys’ fees arising from intellectual property disputes related to customer-provided content.

8. Website Purchases (Custom Items)
8.1 Some products sold directly through the website are offered at set prices and do not begin with a quote process.
8.2 Customers may select customization options (garment type, size, color, personalization) as available.
8.3 Because these are custom-made products, orders placed through the website are final and cannot be canceled, refunded, or returned once submitted.
8.4 Website purchases follow the production timeline in Section 5 unless otherwise stated on the product page.

9. Shipping & Delivery
9.1 Where applicable, free shipping is provided via our preferred carrier.
9.2 Customers requiring expedited shipping or a specific carrier must request this during ordering; additional fees may apply.
9.3 Delivery times are estimates only. We are not responsible for delays caused by carriers, weather, or other events outside our control.

10. Governing Law & Severability
10.1 These Terms are governed by the laws of the Commonwealth of Virginia.
10.2 Any disputes arising under these Terms shall be resolved exclusively in the courts of Virginia.
10.3 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.