Frequently Asked Questions

With our strategic partnerships, the materials we can print on are almost limitless. If it can’t be produced in-house, we arrange production with one of our trusted partners.

There is no minimum order for apparel. Limitations may apply for certain other products.

You can upload files directly through the Request a Quote form on our homepage, the Contact Us page, or email them to sales@costleydesigns.com.

Yes, we offer design assistance. Basic support is often included, but advanced design work may incur an additional fee.

We recommend using common industry formats such as PNG, PDF, AI, or EPS for the best results.

Typical production time for custom apparel is 1–2 weeks. A more accurate timeline will be provided during the quote process.

Yes. We provide digital proofs to confirm design, colors, and placement before production begins.

Accepted forms of payment include cash, major credit cards (Visa, Mastercard, Discover, American Express), Cash App, and ACH transfer.

Yes, rush orders may be available depending on our production schedule. Please mention this when requesting a quote, email us at sales@costleydesigns.com, or call/text 757-725-7937.

Your order is covered by our 30-day limited warranty. If a product you receive is defective due to workmanship or materials, you must notify us within 30 days of receipt to request a repair, replacement, or refund, at our discretion. Please refer to our Terms and Conditions for full warranty details.