Privacy Policy

This Privacy Policy explains how Costley Designs, LLC (“Costley Designs,” “we,” “our,” or “us”) collects, uses, and protects your personal information. It applies to all interactions with us, whether through our website, in person, or through other communications.

1. Information We Collect
1.1 Contact Information – such as name, email, phone number, billing/shipping address.
1.2 Payment Information – processed securely through third-party providers. If you choose to store a credit card for future transactions, the details are stored securely by the payment processor; Costley Designs does not have access to full card numbers.
1.3 Order Details – garment type, sizes, colors, design files, customization requests.
1.4 Communications – including preferences and interactions with us.
1.5 Technical Data – such as cookies, IP address, browser type, and usage data when you visit our website.

2. How We Use Your Information
2.1 To process and fulfill your orders.
2.2 To provide customer support and respond to inquiries.
2.3 To communicate updates, invoices, and service-related notices.
2.4 To maintain order history, design files, and garment selections to streamline future orders.
2.5 To send promotional communications if you have opted in.
2.6 To improve our website, services, and offerings.

3. Sharing of Information
3.1 We do not sell or rent personal information.
3.2 We may share information with:
 a. Service providers (e.g., payment processors, shipping carriers) to complete transactions.
 b. Regulators or authorities when legally required.
 c. Professional advisors (e.g., lawyers, accountants) where necessary.

4. Data Retention
4.1 We retain order history, design files, and related details to streamline future orders and maintain business records.
4.2 Marketing data is retained only as long as you remain opted in.
4.3 You may request deletion of your personal information by contacting us (see Section 10), subject to legal and accounting obligations that may require us to keep certain records.

5. Security of Information
5.1 We use appropriate technical and organizational measures to protect personal information.
5.2 However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Marketing & Customer Preferences
6.1 If you opt in, we may use your contact information to send you promotional messages, special offers, and product updates.
6.2 You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Cookies & Website Data
7.1 We use cookies and similar technologies to improve functionality, analyze usage, and personalize content.
7.2 You may adjust browser settings to manage or reject cookies.

8. Children’s Privacy
8.1 Our services are not directed to children under 13.
8.2 We do not knowingly collect personal information from children.

9. Changes to This Policy
9.1 We may update this Privacy Policy periodically.
9.2 Any material changes will be posted on our website.
9.3 Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us
For questions, concerns, or to request changes to your personal information, please contact us:

Email: support@costleydesigns.com

Mailing Address:

Costley Designs
1340 N Great Neck Rd, Ste 1272
PMB #135
Virginia Beach, VA 23454